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Contact

Important: Orders placed after 1pm (BST) Friday 13th Feb will be dispatched on Tuesday 17th Feb. Thank you.

If you need to get in touch, please send us a message using the form below, or drop us an email directly to sales@stevenswickshop.co.uk

We normally respond to messages the same day between 8am and 6pm. 7 days a week. Sorry we can't take telephone orders or enquiries.

Mail and returns address:

Stevenswickshop

Office 1372

3 Fitzroy Place,

1/1 Sauchiehall Street,

Finnieston, Glasgow

G3 7RH

United Kingdom

Frequently asked questions

There are hundreds of models and it can be overwhelming trying to locate the correct wick. Try having a look first through the A-Z models wick finder guide first to see if your brand and model is listed, you can also try the search box on the top of the website for your model number.
Or you can contact us sales@stevenswickshop.co.uk or Contact us to drop us a message and we will locate the wick you need. We do not currently stock every wick for every model but will try to point you in the right direction if we don't have it or try and obtain it for you.

We aim to dispatch your order within 24 hours of confirmed payment Mon-Fri (and often Saturday if we can), excluding bank holidays.
UK Delivery is by a tracked Royal Mail service normally in 2-3 working days
Delivery to International destinations 7-14 working days fully tracked.
For further delivery info see: Delivery information

You will receive an email confirming your order and a further confirmation of dispatch. If you have not, please check your spam email folder, if nothing is there please email sales@stevenswickshop.co.uk

or Contact us here

stevenswickshop is based here in the United Kingdom, on the west coast of Scotland. We operate online only. We do not have the facility to offer collection or callers at our premises.

Absolutely you can return an item. We are happy to offer a 30 day return policy for exchange or money back if you change your mind. We just ask you return the item in the condition you received it in.

Of course if the item is faulty, please let us know even if you have used the wick and we will be happy to replace it or refund you.

Just drop us a message first and we'll be happy to help and confirm details with you. Email: sales@stevenswickshop.co.uk

or Contact us here

Returns and Refund Policy

If you have a question that's not answered here, please get in touch:

Stevenswickshop is a specialist UK retailer of replacement wicks for popular kerosene/paraffin heaters including Aladdin, Kero, Valor and Zibro branded heaters. Worldwide delivery and exceptional service. Established since 2021.

Stevenswickshop, Office 1372, 3 Fitzroy Place, Sauchiehall Street, Glasgow. G3 7RH. UK

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